Account Director

DEPARTMENT: Client Services

REPORTING TO: Client Services Director

SALARY: Competitive

TYPE: Full-time

LOCATION: Bristol / London / Remote

SUMMARY

Sitting within a high-caliber and multifaceted Client Services team, working closely with the agency’s Creative, Creative Production, PR & Brand teams, the Account Director role is responsible for leading existing and new client accounts within the agency and will support the Client Services Director, CEO and business partners in developing strategies for business development and bringing new business, building influential relationships with a range of key clients. You will always strive to improve processes and smooth running of the Client Services department, and improve cross-department collaboration where possible.

KEY RESPONSIBILITIES

Account Management/Directorship

• Nurturing client accounts by building new and existing client relationships through regular communications and liaisons with clients at a senior, strategic level to ensure they remain with Diva
• Ensuring projects are completed to deadlines and to a high specification and within budget, and that best practice client services are delivered across all accounts with customer satisfaction, with an ability to not only get involved with work, but also successfully delegate to the supporting team
• Evaluating and analyzing client reports and financial performance, identifying opportunities and resolving issues
• Reporting key financial and client overviews to the agency’s senior leadership team with weekly, monthly, quarterly and annual reports on client activity & profitability

New Business/Commercials

• Proactively identifying and driving new business activity to grow our client base, responsibly for driving the Creative & Production P&L
• Leading and spearheading the process of pitching fresh and innovative ideas to new and existing clients
• Negotiating estimates and agency fees with client decision makers, including suppliers and partners
• Understanding and sharing knowledge of your clients’ business, positioning Diva as a true partner
• Commercially astute, ensuring jobs within Client Services are accurately scoped and managed to meet profit targets. Ability to forecast client growth, working collaboratively and delegating as appropriate to Senior Account Managers, other Account Directors and the Client Services Director

Department and Team Contributions

• Mentoring and developing the Client Services team to deliver creative campaigns. Manage and support employee performance through regular 1-2-1 reviews, appraisals, ongoing training, and coaching. Proactively deal with any employee relation issues within the team
• Maintaining a detailed awareness of relevant market trends and developments in the wider advertising and communications industry. This includes but is not limited to video game releases, industry events and announcements
• Ensuring timelines and deadlines are met across the team
• Line-manage and/or mentor Account Executives, Account Managers, and Senior Account Managers in the Client Services team, fostering their growth and skill development, supporting their own line management responsibilities
• Promote continual improvement and a culture of excellence and accountability through excellence of work, improved working practices and practical expertise
• Drive the development and improvement of the Client Services internal processes

PROFESSIONAL SKILLS AND EXPERIENCE

• A senior client services professional with relevant experience in leadership and business growth

• Commercially aware with a proven track record in client development, managing high level client relationships, growing accounts, and winning new business

• Experienced in creating and delivering pitches with senior agency leadership and senior creatives

• Experienced in delivering financial reports and managing pipeline development

• An inspirational and empathetic leader with excellent communication skills and previous experience of developing and nurturing a team

• An adaptable and flexible team player, able to collaborate with others and act in the best interest of the business and its people

PERSON SPECIFICATION

• You are a mentor - someone who is happy to share their knowledge to support the development of others

• You possess an entrepreneurial spirit, and are keen to lead client projects, look for opportunities, and grow the business - truly understanding the commercial objectives of Diva

• Confidence in your ability to present articulate and engaging ideas

• Meticulous, organised, with excellent attention to detail

• You’re a person who enjoys working in a creative environment

• You have the ability to multitask, working quickly and accurately under deadlines

• An interest in gaming is highly advantageous

• An individual who strives for consistently high standards of service and quality of work

• You’re self-motivated, driven and enthusiastic team-player in a fast-paced, collaborative environment

• You have excellent communication skills, both written and verbal

• You’re someone who embraces an ever-changing and evolving environment

• You have a passion for personal and professional development and keeping up to date on industry news

SERIOUS ABOUT PLAY

Diva is a gaming native integrated agency for the world’s biggest games publishers, developers, platforms, and entertainment brands. Through powerful creative fused with next-level thinking we help brands engage with a diverse range of audiences, winning the hearts and minds of online communities, and converting players into fans. Our team are passionate gamers, committed to producing high-performance, award-winning work for brands they love. No surprise then that both our team and our clients stay with us for the long term.

We live and breathe entertainment, video games, gamers and the business of gaming. Our culture combines a unique mix of passion, know-how, industry insight, and fun. We have a deep understanding of the importance of play to the human experience and take fun and games seriously.

We set out to make being part of Diva a rewarding experience. We are proud to be an agency where 'passion for the work' comes from supporting one another, being there for each other, and collectively raising our game to push the bar higher. Our Good Company ethos means everything. For our culture. Our craft. Our thinking. Together, we make super-charged creative and we try to make the world a better place.

WHAT ARE WE LOOKING FOR?

• An uncompromising and enthusiastic curiosity

• A desire to problem solve, and to challenge and be challenged

• A hunger to develop new skills and progress

• The ability, perseverance and skills to solve problems effectively

• Willingness to work hard in a fast paced, collaborative environment

• The ability to multitask, and work quickly and accurately under pressure, to meet tight deadlines

• Self-motivated, driven and passionate about the tiny details

WHAT WE OFFER

• Join our team of gaming natives and geek-out with us over all the latest gaming news and events

• Progressive agency culture that puts people at the heart of everything we do

• The chance to work with exciting clients within one of the largest and fastest-growing entertainment industries in the world.

• Training budget. As a Diva you'll also receive access to continued career development whatever your level

• A stylish, modern workspace with the latest video game consoles, pool table, cinema and arcade machine

• Company pension scheme

• Holiday: 25 days plus Bank Holiday. After 4 years service an additional day is added up to 28 days

• Standard hours: 9-5.30pm plus flexible working policy with core office hours policy between (10am-4.30pm)

• Remote working available. Currently 2 days WFH (Mon/Fri) / 3 days per week in the office (Tues/Wed/Fri)

• Regular company socials, team-building days, birthday 100 club

• Cyclescheme

• Employee Assistance Programme

TO APPLY:

Please apply for the role at this link.

Closing date 25th October 2024

NO RECRUITMENT AGENCIES, PLEASE APPLY DIRECT